Untangling the Healthcare Maze,
One Click at a Time
- Objective
Redesigning a patient-first booking system to reduce wait times and improve accessibility.
Problem statement
Navigating the healthcare landscape can feel like wandering through a labyrinth. The "Better" platform emerged with a mission to enhance the patient journey from making booking appointments a breeze, keep you engaged every step of the way, and ensure a better experience for everyone involved.
User journey
The Dood’s odyssey !
But hey, you can call him “Dood.”
Lets explore his journey towards booking a hospital appointment and the struggles he faced doing that.
Pain points
Dood’s Healthcare Woes
Solution
Prioritizing Clarity and Control
An appointment module designed to enhance the healthcare journey by providing a user-friendly interface that simplifies the process of finding and booking appointments.
The Flow
From Drink to Discharge
After doing some basic research and talking with some users , hospital staffs and doctors .We Started with organizing the information architecture of the site, below shows an example of the user flow for the Appointment Module.
Mid-Fidelity
Iterating Toward Simplicity
After sketching the initial screens, we developed multiple iterations of those concepts and conducted user testing on each version. This process allowed us to gather valuable feedback, refine our designs, and ultimately determine the most effective and user-friendly version
The Final UI
Even The Dood Abides
After ideating, sketching, and iterating on the appointment flow, we finalized UI screens that seamlessly solve Dood's main problem and deliver an exceptional user experience.
Mobile UI
Wherever The Dood Roams
The mobile appointment module simplifies appointment selection and booking, while also enabling users to verify their mobile numbers via WhatsApp for an even faster and more streamlined experience.
Results
Since launch, Better™ has become a lifeline for thousands of patients—here’s the impact in numbers
Monthly reach
Patients trusting Better™
every month
Appointments booked
Seamless bookings in
3 months
Booking time
Reduction in booking time
Mission Accomplished
Effortless Scheduling, Every Time
By honing in on visual design and clear hierarchy, we’ve made sure the appointment module is not only intuitive but also engaging, guiding patients smoothly through the booking process on any device. By focusing on what matters most, we’ve built a tool that takes the hassle out of booking appointments, making it quick and easy for everyone.
