Role
UX designer
timeline
Mar 2024 - Jun 2024
Team
Better 2 designers
overview
One Click at a Time
Finding a doctor shouldn't feel like solving a maze. The Better platform exists for one reason: make booking appointments actually work. No 18-minute hold times. No getting lost in specialty filters. Just you, a doctor, and an appointment that actually happens.
solution
Clarity and Control
We built an appointment system that actually respects your time.
What it does
Find the right doctor fast – Patients can book with available doctors even during busy periods. No more "we're booked until next month."
Book in seconds, not minutes – Search, find an open slot, click. Done. The whole thing takes less time than making coffee
Know your wait time – Real-time updates show estimated wait times. Plan your day instead of sitting in a waiting room wondering.
Research and Initial iterations
Researching and analyzing various Appointment booking iterations
We looked into various modules and flows of popular online appointment booking flows on the market and tried to find key pain points on them.
After sketching the initial screens, we developed multiple iterations of those concepts and conducted user testing on each version. This process allowed us to gather valuable feedback, refine our designs, and ultimately determine the most effective and user-friendly version
design decisions
After testing with real users on the two variants we identified the components and elements that pave way for the quickest appointment booking
Final Outcome
impact
Since launch, Better™ has become a lifeline for thousands of patients—here’s the impact in numbers
Monthly reach
20,000 +
Patients trusting Better™
every month
Appointments booked
12,000 +
Seamless bookings in
3 months
Booking time
>3 min
Patients trusting Better™
every month